Terms and Conditions Of Use

INTRODUCTION 

 

www.denturly.com  (13389771) is a site operated by Denturly Ltd. 

 

We are registered in the UK and are located at International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom. 

 

Please read the details set out below carefully before using the website.

 

These terms and conditions apply to the use of the Denturly Ltd website.  By placing an order with us you are agreeing to these terms and conditions in full.

 

Denturly Ltd reserves the right at its discretion to amend these terms and conditions at any time.  We invite you to check back periodically to see if any changes have been made. 

 

On this page you can find all the Terms and Conditions on which you may make use of our website www.denturly.com , whether as a guest or as a registered user.  

 

  • By accessing our website, you agree that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our website. 
     

  • By placing an order with Denturly either online or by any alternative method you are agreeing to the terms and conditions in full without exception. 
     

If you have any questions relating to our terms and conditions, please contact us by emailing info@denturly.com or writing to Customer Service Department: Denturly, Customer Service Manager, International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom.

 

These terms and conditions do not affect your statutory rights. 

 

1.0 OUR WEBSITE 

 

1.1. Security procedures: 

You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorised access to our website or to our database. 

 

In the event of such a breach, your right to use our website will cease immediately and we will report this breach to the relevant law enforcement authorities. 

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material due to the use of our website. 

If you choose, or you are provided with a user identification code, password or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedures, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use. 

 

1.2. Affiliations: 

Our website may contain links to third party websites. Denturly is not responsible for the content or privacy policies of those websites, and including these links on our website should not be considered as an endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those web pages. You must not establish a link from any website that is not owned by you. If you wish to make any use of material on our website other than that set out above, please address your request to info@denturly.com

 

2.0  DATA PROTECTION AND LIABILITY 

 

2.1 

Nothing in these Terms or in the pages of the website shall limit our liability for death or personal injury arising from our negligence, or for fraud, or for misrepresentation as to a fundamental matter, which cannot be excluded or limited under applicable law.

 

Denturly.com has a privacy policy which is a part of these Terms of Use and this website. Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website you consent to such processing and you warrant that the information provided by you is correct and accurate. 

 

2.2 

Additionally, by using our website, you abide by the fact that Internet transmissions are never completely secure. You understand that any message or information you send to our website is subject to possible interception by third parties. 

 

3.0  COPYRIGHT

 

3.1

All intellectual property rights in our website, and in the material published on it, is owned by or licensed to us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

 

3.2. 

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged. 

 

3.3. 

No part of the materials on our website should be used for commercial purposes without obtaining a licence to do so from us or our licensors.

 

3.4. 

You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website, however, you must not republish, redistribute or amend the copies of any materials you have printed off. 

 

3.5 

If you print, copy or download and store any part of our website in breach of these terms of use, we will cease your right to use our website immediately and you must, at our option, return or destroy any copies of the materials you have made. 

 

4.0 RESTRICTIONS AND GOVERNING LAW 

 

4.1 

To register with us or use the services and products that we provide on our website you must be over 18 years of age only, and information contained on our website does not amount to an invitation to clients who are under 18 to buy any services or products. 

 

4.2 

The terms on this website are governed by the Laws of the United Kingdom whose courts have exclusive jurisdiction is respect of any dispute which may arise. 

 

4.3 

We retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or other relevant country. 

 

5.0 GENERAL NOTES ON THIS WEBSITE AND TERMS AND CONDITIONS WHICH GOVERN IT: 

 

5.1 

We may revise and amend these Terms of Use from time to time without notice and therefore you must agree to review the terms regularly to take notice of any changes. 

 

5.2 

Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website. 

 

5.3 

If the need arises, we may suspend access to our website, or close it indefinitely. 

 

5.4 

Whilst we have taken reasonable steps to ensure the accuracy and correctness, the material on our website could include technical inaccuracies or typographical errors. Our website and the information contained on it are delivered on an “as-is” and “as-available” basis. All information provided on our website is subject to change without notice and may be out of date at any given time. 

 

We disclaim all liability and responsibility arising from any reliance placed on the commentary and any materials posted on our website by any visitor to our website, or by anyone who may be informed of any of its contents. 

 

6.0 OUR PRODUCTS (WARRANTIES AND DISCLAIMER) 

 

6.1 

Denture therapy results are unpredictable and Individual results will vary. There may be additional costs applied if you require such procedures. 

 

6.2 

Denturly.com warrants that its products: 

(i) shall conform to the specifications represented in the treatment setup approved by the dental team. 

(ii) are free from defects in material and workmanship. 

Denturly.com shall not be liable for: 

(i) any defects or damages that are caused by neglect, misuse, or mistreatment of its products by the CDT (Clinical Dental Technician) , patient, or any third party; 

(ii) any defects that are caused by failure to follow directions. 

 

6.3 

Cooling off period: Denturly Dentures are deemed a medical device designed specifically to match a patient's specific needs, making them a customised medical product which cannot be resold once produced and are therefore exempt from any cooling-off period. 

 

6.4 

Impressions  

At times impressions received back by the lab once received and reviewed may be deemed unusable or not of the quality required to produce and Denture, this can happen when we have not captured the correct details our have drags in the putty which can impact the quality of a Denture if produced. Denturly will only produce high quality of Dentures and therefore if the quality is in anyway reduced you may need to remake your impressions to produce what is required.  

 

6.5 

Refinements:  

If you you wish to purchase a spare denture at time of order we offer attractive packages beginning at the price of £199 for single arch and £349 for dual arch spare dentures. This price is subject to change in the future and we invite the reader to check back here at any time to confirm the then current pricing.

  

Note: We are unable to add any additional Denture cost to your existing payment plan, the spare denture fee will be processed as a separate payment from your original treatment.  

   

 6.6 

Starting Treatment Advisory : 

Once Dentures have been shipped and received (Identified by signed delivery receipt date) Denturly advises that you must begin the process within 30 days of receipt to ensure the best possible fitting of the new Dentures. Failing to begin within this period can open up the possibility that your Dentures may not fit correctly depending on the potential further movement of your teeth. Fitting issues beyond this 30 day period if not started are not the responsibility of Denturly . Beginning of treatment is both compulsory and the sole responsibility of the patient where failure will breach treatment compliance and an additional cost will be applied to produce Dentures where changes or alterations need to be made. 

 

7.0 CANCELLATION

 

7.1 

Scan appointment 

Cancellation or rescheduling of confirmed appointments require a minimum of 48 hours notice. Failure to cancel or reschedule within this 48 hour notice period will result in you being charged the full appointment fee without exception. For any appointment queries please us a call at 0161 768 7863 during standard business hours or contact us via info@denturly.com

 

7.2  

Appointment Lateness 

Lateness to an appointment were arrival is exceeding 15 minutes will lead to the automatic cancellation of your appointment and will result in you being charged the full appointment fee without exception.

 

7.3  

Exchange: 

In the unlikely event that you should receive an incorrect delivery or an incorrect product, Kindly return the item to the following address: Denturly,  International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom to exchange the product as quickly as possible and at no additional cost. Denturly will also reimburse the postage fee of up to the maximum of €12/£12 where were you  produce of a valid postage receipt. A delivery of this nature must be reported in writing to info@Denturly.com within 5 days of receipt.

Denturly will only accept exchanges that comply with the instructions outlined here. 

 

Denture Cancellation 

Once Dentures have been purchased and  placed into production a cancellation is no longer possible. Dentures will be provided and all fees paid will be held without the possibility for refund. Denturly. Dentures are deemed a medical device designed specifically to match a patient's specific needs, making them a customised medical product which cannot be resold once produced and are therefore exempt from any cancellation period.

 

Please note that in the case of our All-in-One bundle, payment is non-refundable unless you are deemed unsuitable for treatment.  

 

8.0 PAYMENT  

 

8.1

PAYMENTS AND BILLING PAID SERVICES 

Certain of our Services, including the purchase of any products offered by us, may be subject to payments now or in the future (the “Paid Services”). Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of this Agreement. BILLING We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for errors by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorise us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment. 

 

8.2 

PAYMENT METHOD 

We accept the following forms of payment: 

Mastercard & Visa

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand. RECURRING BILLING Some of the Paid Services, such as the purchase of custom-made Dentures or other products, may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing an instalment payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. All recurring payments are fully earned upon payment. 

 

WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE. CHANGE IN AMOUNT AUTHORIZED

 

 If the amount to be charged to your Billing Account varies from the amount you pre-authorised (other than due to the imposition or change in the amount of duty and taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. 

 

 

 8.3

AUTO-RENEWAL FOR SUBSCRIPTION SERVICES 

You have signed up for will be automatically extended for successive renewal periods of the same duration as the instalment payment term originally selected, at the then-current non-promotional rate. All fees related to instalment payment are fully earned upon payment. 

 

 8.4

REAFFIRMATION OF AUTHORIZATION 

Your continued use of a instalment payment reaffirms that we are authorised to charge your Payment Method for that Paid Service. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to use the Paid Service. 

 

8.5

FREE TRIALS AND OTHER PROMOTIONS 

Any free trial or other promotion that provides access to an instalment payment promotion must be used within the specified time of the trial. 

 

8.6

TERMINATION 

We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. If you wish to terminate your instalment payment, you may do so by contacting customer service. Any fees paid hereunder are non-refundable as custom made Dentures are a medical device. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 

 

8.7

WARRANTY DISCLAIMER 

We have no special relationship with or fiduciary duty to you. You acknowledge that We have no duty to take any action regarding: which users gain access to the treatment; what Content you access via the treatment; or how you may interpret or use the Content. You release us from all liability for you having acquired or not acquired Content through the treatment. We make no representations concerning any Content contained in or accessed through the treatment, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or Content contained in or accessed through the treatment. 

 

9.0 REFUNDS & RETURNS 

 

 

Please note: for legal reasons cosmetic products can only be returned if all seals and packaging are unbroken. If the seals have been opened no refund will be applicable without exception or bias. 

Where the criteria above has been met and we have received the returned Home Smile Kit or ancillary product we will consider the condition of the goods being returned before authorising refunds. This assessment can generally take between 3-5 business days upon receipt in our offices, but please understand this can take longer during office closures due to holiday periods. Please include your full name, contact number and email address used for purchase within the returned envelope to ensure we can identify your package. Items that are returned but unidentifiable for ownership will be discarded and no refund will be possible without exception or bias. 

If the Home Smile Kit is sent to any other address other than the address advised below, Denturly  will not be responsible for recovering it, nor can a refund be applied until correctly received. It is advisable for you to obtain proof of postage at the Postal Office as we cannot not be held responsible for lost or damaged item(s) through the post. Where loss or damages occur, a refund cannot be issued. 

Denturly  are not responsible for the cost of postage or courier for returning items. 

 

9.2 

New, Replacement Dentures

Once an Denture plan, Denture replacement has been purchased and placed into production refunds will not be possible. This is without exception or bias. Denturly  enforce a strict no returns policy for purchased Dentures as they are a medical device designed specifically to match a patient's specific needs, making them a customised medical product which cannot be resold once produced and are therefore exempt from returns or refund process. 

 

The Denturly Team are available at 0161 768 7863 or via email on info@Denturly.com during business hours, should you need any further information. Business Hours: Monday – Friday: 9am – 5:30pm, Saturday: office is closed, Sunday: office is closed. 

Please ensure products are returned to the following address only: Denturly ,International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom. 

 

10.0 ADDITIONAL TERMS AND CONDITIONS

 

10.1

AWARENESS 

Successful cosmetic dental treatment is a partnership between the CDT and the patient. As a general rule, informed and cooperative patients can achieve positive alignment results. While recognising the benefits of a beautiful healthy smile, you should also be aware that, as with all cosmetic, healing dental treatment, there are limitations and potential risks. These are seldom serious enough to indicate that you should not have treatment. Please read this information carefully. Ensure you know what is expected of you as the patient (or as the parent/guardian of a young patient) during treatment.

 

10.2

BENEFITS 

The Dentures are removable, allowing you to eat, drink, brush and floss with freedom. 

Although the benefits generally outweigh the potential risks, all factors should be considered before making the decision to wear Dentures. If you choose to undergo cosmetic Denture treatment with Denturly will manufacture Dentures customized for your teeth based on your CDT (Clinical Dental Technician) ’s prescription. The Denturly CDT (Clinical Dental Technician)  is responsible for delivering and managing your care.

 

10.3

POSSIBLE OCCURRENCES WHICH CAN IMPACT EFFECTIVNESS 

  • Treatment time may exceed estimates. 

  • Poor compliance of your CDT (Clinical Dental Technician) ’s instructions,  

  • Excessive bone growth,  

  • Poor oral hygiene can lengthen treatment time, increase the cost, and affect the quality of the end results. 

  • Unusually shaped teeth can also extend treatment time and affect results. For instance, short clinical crowns can cause problems with Denture retention and slow or prevent teeth movement. • Tooth decay, periodontal disease, decalcification (permanent markings on the teeth), or inflammation of the gums may occur if proper oral hygiene and preventative maintenance are not maintained, whether wearing Dentures or otherwise

10.4

THINGS TO WATCH OUT FOR 

  • Sores and irritation of the soft tissue of the mouth (gums, cheeks, tongue and lips) are possible but rarely occur due to wearing Dentures. 

  • Initially, the Dentures may temporarily affect your speech. Patients generally adapt quickly to wearing Dentures and it is rare that speech is impaired for an extended period of time. 

  • While wearing Dentures, you may experience a temporary increase in salivation or dryness of the mouth. Certain medications can increase this. 

  • Any medications you may be taking and your overall medical condition can affect your dental treatment. 

  • Though uncommon, allergic reactions to the material used during treatment may occur. If you believe you are experiencing an adverse reaction, inform your CDT (Clinical Dental Technician)  immediately. 

  • Tooth sensitivity and tenderness of the mouth may occur during treatment—especially when advancing from one Denture to the next. 

  • Bone and gums, both of which support the teeth, can be affected by wearing Dentures. In some cases, their health may be impaired or aggravated. 

  • Wearing Partial Dentures may aggravate teeth—previously traumatized or not. 

  • Existing dental restorations, such as crowns and bridges, may be affected by wearing partial Dentures. They may become dislodged and require re-cementation or in some instances, replacement. Before any dental restorations are replaced or added, consult your CDT (Clinical Dental Technician) , as they can affect the way your Dentures sit. 

  • Teeth may supra-erupt (come out of the gums more than other teeth) if not at least partially covered by the Denture. 

  • In very rare cases, there are chances of tooth devitalization (loss of vitality). 

  • Root resorption (shortening) can occur during any type of orthodontic treatment, including Dentures. Shortened roots are of no disadvantage under healthy conditions. In rare cases, root resorption can result in loss of teeth. 

  • Because Denture appliances are worn in the mouth, accidentally swallowing or aspirating the Denture—in whole or in part—may occur. 

  • Though rare, problems may occur in the jaw joint, causing joint pain, discomfort, headaches or ear problems. Inform your CDT (Clinical Dental Technician)  of any such problems immediately. 

  • Dentures worn out of their intended sequence can delay treatment results and result in complications including (but not limited to) patient discomfort. Always wear Dentures in the order specified by your CDT (Clinical Dental Technician) . 

 

10.5

AGREED DISCLAIMER, CONSENT AND AGREEMENT - APPLICABLE ONCE GOODS ARE PURCHASED 

I have read and understand the content of this document describing considerations and risks of cosmetic Dentures. I have been sufficiently informed and have been given the opportunity to discuss this form and its contents with my CDT (Clinical Dental Technician) , and to have my questions adequately answered. I have been asked to make a choice about my treatment, and I hereby consent to receive treatment for Dentures treatment with Denturly . I agree to follow my CDT (Clinical Dental Technician) ’s treatment exactly as s/he plans, prescribes and provides it for me, and I understand that any questions, concerns or complaints I have regarding my treatment must be communicated to my CDT (Clinical Dental Technician)  as soon as they arise. 

I acknowledge that neither my CDT (Clinical Dental Technician)  nor Denturly , its employees, representatives, successors, assigns, or agents, have, can, or will make any promises or guarantees as to the success of my treatment or give any assurances of any kind concerning any particular result of my treatment. I understand that Denturly  does not practice CDT (Clinical Dental Technician) or give medical advice. I understand that Denturly  manufactures medical devices based on instructions from the prescribing CDT (Clinical Dental Technician) . I understand that I should always contact my CDT (Clinical Dental Technician)  regarding my expectations, difficulties, results, or any other aspects of my treatment. I understand that it may be necessary to take impressions and/or photographs for diagnosis, professional review, and submission to Denturly  in order to create customised Dentures for my cosmetic dental treatment. I recognize that these will be included in my medical records, which may include "personal data" as that term is defined and protected by the Data Protection Document. I consent to these medical records being disclosed to my CDT (Clinical Dental Technician) , other consulting CDT (Clinical Dental Technician) s and orthodontists, and Denture manufacturers, some or all of whom may be located in the European Union and/or the United States of America, for the purpose of treatment, payment, and health care operations. I agree to the transfer of my personal data outside the European Union. I further agree that my CDT (Clinical Dental Technician)  and/or Denturly  may use my medical records for research and educational purposes, but only to the extent that no individual identifiers, including but not limited to my name or address, are used or disclosed. 

I hereby consent to such uses and disclosure(s) as described herein. Unless otherwise permitted or required by law, other uses and disclosures of my medical records, including advertising or marketing by either Denturly, shall be made only with my prior written authorization. 

I hereby certify that I have answered the smile assessment questions truthfully and accurately to the best of my knowledge. I understand that Denturly.com is for natural teeth, and that ankylosed teeth and dental implants will not move. I understand the risks of denture treatment include, but are not limited to, potential loss of bone or gum tissue, loosening of teeth, shortening of tooth roots, and jaw dysfunction or discomfort.

I hereby certify that I have been examined by a licensed Dentist  within the past year, have received a thorough dental cleaning in the last six months, and do not have any of the above conditions or any other condition that may affect my medical or dental health or ability to be treated properly. 

Additionally, I understand that I have been advised by Denturly that my best health interest would be served by having an orthodontic consultation by a licensed dental professional before purchasing any dental Denture system. I certify that I am over 18 years of age and do not wish to have an “in person” evaluation before purchasing the Denturly.com Denture treatment. In the event that I do not proceed with treatment due to a contraindication or treatment or any other medical reason, I will seek care and follow up with my regular dental professional. 

I have read and understand Denturly Ltd’s Terms and Conditions and agree to be bounded by them. I will not hold Denturly, any supplier, or any member of staff responsible for my medical or dental health. 

Terms can be reviewed at: www.denturly.com /terms I acknowledge I will not, nor shall anyone on my behalf, seek or obtain damages or remedies—legal, equitable, monetary, or otherwise—arising from any use of my medical records that complies with the terms of this Informed Consent and Agreement. I acknowledge I have read, understand, and voluntarily consent to the use of Dentures in accordance with terms of this Informed Consent and Agreement.